Multilingual Customer Support Specialist

2 weeks ago


Jamaica, New York, United States OMI Inc. Full time
Position Overview

The Bilingual Customer Service Representative at OMI Inc. plays a crucial role in delivering exceptional support to our clientele. Reporting directly to the Key Account Manager, this position is dedicated to assisting customers with their orders in both English and Spanish, ensuring a seamless experience.

This entry-level role is ideal for an ambitious professional eager to embark on a management career within the realms of sales, marketing, or consulting. Working alongside a team of experienced sales and marketing experts, you will engage with customer leads generated by our clients and finalize sales through effective direct marketing strategies.

Key Responsibilities:

  • Address customer inquiries in person with utmost empathy and professionalism.
  • Manage email correspondence and inbound or outbound phone communications.
  • Achieve first-call resolution for customer issues prior to escalation.
  • Utilize multiple skill sets across various customer contact channels.
  • Relay customer information and narratives to the relevant department for further processing.

Essential Qualifications:

  • Outstanding listening, verbal, and written communication abilities.
  • High school diploma or equivalent.
  • At least 6 months of experience in customer service or call center environments is preferred.
  • Strong interpersonal skills and the ability to work effectively both independently and as part of a team.
  • Typing proficiency of at least 35 words per minute.
  • Familiarity with various call center software and Microsoft Office applications.
  • Proven capability to manage and resolve customer complaints.

Desired Attributes:

  • A genuine passion for customer service, with a commitment to assisting both internal and external clients throughout their experience.
  • Strong analytical mindset, with a focus on problem-solving and continuous improvement.
  • Excellent communication skills, both written and verbal, capable of conveying information clearly to diverse audiences.

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