Technical Support Specialist for End Users
1 week ago
The selected candidates will provide essential technical assistance to end users, ensuring seamless operation of devices and software.
Key Responsibilities:
- Deliver on-site technical support, including the setup and deployment of end-user devices operating on Windows 10/11 or Apple MacOS and iOS.
- Offer comprehensive support for end-user devices, encompassing hardware and software troubleshooting, installation, and component replacement.
- Facilitate remote software and device assistance, addressing issues through troubleshooting, installation, and configuration.
- Support a variety of devices, including Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, and Local Area Network hardware.
- Assist in managing content on Microsoft M365 SharePoint and OneDrive.
- Provide support for Microsoft M365 Office applications.
Required Expertise:
- Proven experience in installing new computer hardware, software, and peripherals.
- Demonstrated ability to deploy, configure, and manage devices across Windows 10/11, MacOS, iOS, and Android platforms.
- A minimum of 4 years of experience in providing on-site technical support for end-user hardware and software.
- Basic knowledge of installing and troubleshooting local area network and wireless network hardware components and cabling.
- Experience in supporting and managing VoIP phone systems.
- Familiarity with administering or supporting Microsoft SharePoint, OneDrive, and Office applications.
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