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IT Support Specialist

2 months ago

Baton Rouge, Louisiana, United States University of New Orleans Full time

Thank you for considering a position at The University of New Orleans.

As you embark on the application journey, please ensure you gather all necessary information beforehand, as the application process does not allow for saving progress. The required details are outlined below.

Department

IT End User Computing

Position Overview

The role involves:

  • Delivering comprehensive onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices, desktop printers, network printers, communication devices, video conferencing tools, software applications, and all related components and peripherals.
  • Administering user accounts on local PCs, select servers, and Active Directory, adhering to industry standards.
  • Utilizing a tracking system to document and resolve support tickets efficiently.
  • Providing limited assistance for approved mobile devices containing proprietary data, ensuring proper configuration for work-related tasks.
  • Training and assisting end users on technical matters as a preventive measure.
  • Implementing disaster recovery protocols to maintain operational continuity as per established plans.
  • Traveling to various locations as necessary to fulfill job responsibilities.
  • Identifying, diagnosing, and aiding in the resolution of network-related issues impacting end users.
  • Restoring data from backup systems using designated applications for user support.
  • Overseeing all assigned issues managed by internal IT teams or external contractors.
  • Performing additional tasks as directed.

Qualifications

Required:

  • Bachelor's Degree or an Associate's degree with three years of relevant professional experience, or six years of professional experience in lieu of a degree.
  • Strong analytical abilities, along with effective organizational and time management skills.
  • Meticulous attention to detail and follow-up.
  • Capability to manage projects, assignments, and competing priorities effectively.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Desired:

  • Advanced degree.
  • A minimum of one year of professional experience with OTS information systems or programs utilized by the department.
  • At least one relevant industry certification or training, such as CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Windows-based operating systems, including installation, administration, or troubleshooting.
  • Experience with various computer hardware, including PCs, laptops, printers, MFPs, routers, switches, or servers.
  • Familiarity with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Demonstrated customer service experience.

Required Attachments

Applicants must upload the following documents in the Resume/Cover Letter section:

  • A detailed resume outlining relevant qualifications and experience;
  • A cover letter explaining why you are a suitable candidate for the position and the University of Louisiana Systems;
  • Contact information for three references;
  • A Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

Note: Applications lacking the required documents may not be considered.

Additional Information

Applicants should thoroughly describe their qualifications and experience in relation to the minimum and preferred qualifications in their cover letter. This information will be utilized during the initial review of application materials.

References will be contacted at the appropriate stage of the recruitment process.

This position may necessitate a criminal background check for selected candidates.

As part of the hiring process, applicants may be required to demonstrate their ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer, committed to diversity and inclusion.