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IT Support Specialist

2 months ago

Baton Rouge, Louisiana, United States University of New Orleans Full time

Thank you for considering a position at The University of New Orleans.

As you embark on the application journey, please ensure you gather all necessary information beforehand, as the application process does not allow for saving progress. The required details are outlined in the job posting below.

Department

IT End User Computing

Position Overview

Role Responsibilities

  • Deliver comprehensive onsite installation, configuration, repair, maintenance, and support for state-owned computing devices, including workstations, laptops, thin clients, printers, network communication devices, video conferencing tools, software applications, and related peripherals.
  • Administer user accounts on local computers, selected servers, and Active Directory, adhering to industry standards.
  • Utilize a tracking system to document and resolve technical support tickets.
  • Provide limited assistance for approved mobile devices containing proprietary data, ensuring proper configuration for work-related tasks.
  • Educate and assist end users on technical matters as a preventive measure.
  • In the event of a disaster, implement actions to maintain operational continuity in line with established and approved departmental plans.
  • Travel to various locations as necessary to fulfill assigned responsibilities.
  • Identify, troubleshoot, and aid in resolving network-related issues impacting end users.
  • Restore data from backup systems using designated applications as required for user support.
  • Oversee all assigned issues managed by other internal IT teams or external contractors.
  • Perform additional tasks as directed.

Qualifications

Required:

  • Bachelor's Degree or an Associate's degree with three years of relevant professional experience, or six years of professional experience in lieu of a degree.
  • Strong analytical abilities and effective organizational and time management skills.
  • Exceptional attention to detail and follow-up.
  • Capability to manage projects, assignments, and competing priorities.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

Desired:

  • Advanced degree.
  • At least one year of professional experience with OTS information systems or programs utilized by the department.
  • At least one relevant industry certification or training, such as CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Windows-based operating systems, including installation, administration, or troubleshooting.
  • Experience with various computer hardware, including PCs, laptops, printers, MFPs, routers, switches, or servers.
  • Familiarity with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Experience in customer service.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section:

  • Detailed resume outlining relevant qualifications and experience;
  • Cover Letter explaining your suitability for the position and The University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

Applications lacking the required documents may not be considered.

Note to Applicant:

Applicants should thoroughly describe their qualifications and experience, specifically addressing each of the minimum and preferred qualifications in their cover letter. This information will be utilized during the initial review of application materials.

References will be contacted at the appropriate stage of the recruitment process.

This position may necessitate a criminal background check for selected candidates.

As part of the hiring process, applicants for positions at The University of New Orleans may be required to demonstrate their ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate based on race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.