Desktop Support Specialist

2 months ago

Baton Rouge, Louisiana, United States Akiva Technologies LLC Full time
Job Description

Akiva Technologies LLC is a professional services firm providing innovative solutions in program management, enterprise IT, cybersecurity, systems engineering, and supply chain management to commercial and government customers.

We offer industry-leading compensation and benefits and a commitment to combine talented professionals with opportunities to make a difference.

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team supporting the Department of Defense.

Key Responsibilities
  • Client Interface: Provide daily support to clients, representing the company and its interests in all client engagements.
  • Technical Support: Address and correct any hardware, software, or connection issues, supporting Desktop and Laptop users and solving problems with Microsoft, Adobe, Roxio, and other deployed software.
  • Problem Resolution: Resolve problems through customer education, training, and direct assistance, ensuring backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Peripheral Support: Respond and correct formatting for printing and all other peripheral issues as they arise.
  • IT Support: Provide phone and in-person support to users for various systems, including LAN/WAN, user account administration, active directory, standard desktop images, and applications, COTS and GOTS applications.
  • Troubleshooting: Serve as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer problems.
Requirements
  • Certifications: DOD 8570 IAT Level II, or III certification required, example Security+ CE.
  • Experience: Minimum of 3 years of enterprise experience in a commercial or government environment.
  • Skills: Familiar with all standard MS Office software systems and MS Project, possess knowledge of workstation administration and management, including imaging, and basic network support experience, including account administration in an active directory environment.
  • Soft Skills: Excellent analytical, oral, and written communication, presentation, and problem-solving skills, ability to gain internal support and operate independently without supervision, and establish a solid working relationship with customers, technical staff, managers, and peers.
Desired Qualifications
  • Education: Bachelor's Degree desired.
  • ITIL: ITIL Foundations v3 desired.
  • Trouble Ticket Software: Knowledge of Remedy or other trouble ticket software.

Akiva Technologies LLC is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law.

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