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Senior Technical Support Specialist

2 months ago

Baton Rouge, Louisiana, United States Akiva Technologies LLC Full time
Job Summary

Akiva Technologies LLC is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our end-users, ensuring seamless delivery of our services.

Key Responsibilities
  • Provide technical support for end-user devices, including desktop imaging and deployment, hardware and software troubleshooting, and installation and replacement of products and components.
  • Support remote software and device support, including advanced troubleshooting, installation, and configuration.
  • Assist with Microsoft M365 Sharepoint and OneDrive content management.
  • Support Microsoft M365 Office applications.
  • Oversee the work performed by junior technical support analysts and assign tasks.
Requirements
  • Advanced experience installing new computer hardware, software, and peripherals.
  • Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling.
  • Advanced experience deploying, configuring, and managing Windows 10/11, MacOS, iOS, and Android devices.
Preferred Qualifications
  • 7+ years of experience in onsite end-user hardware and software technical support.
  • Experience supporting and managing VoIP phones.
  • Experience administering or supporting Microsoft Sharepoint, OneDrive, and Office products.
  • Experience acting as a team lead or supervisor overseeing technical support operations.
About Akiva Technologies LLC

Akiva Technologies LLC is a professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.