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IT Support Specialist
2 months ago
Job Summary:
Brown & Root is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees on company-supported computer hardware, software, and systems.
Key Responsibilities:
- Provide technical support for company's computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
- Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
- Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
- Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
- Offer outstanding customer support and excellent communication in accordance with company's procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
- Ensure a positive support experience for company employees; develop a good relationship and trust by exhibiting professional attitude and a welcoming approach to understanding customers' problems.
- Perform administrative duties, including scheduling of equipment, or any other services/items for company employees; organize shipments to remote sites if required.
- Interact with network services.
Requirements:
- Possession of advanced computer/software troubleshooting and Windows operation system experience.
- Possession of advanced experience with Active Directory, Office 365 administration, Office 365 application suite, Windows 10/11 operating systems.
- Knowledge of network infrastructure, servers, and hardware.
- Basic understanding of PowerShell syntax and commands preferred.
- Bachelors degree preferred
- CompTIA A+ certification preferred
- Minimum of 5+ years relevant support experience
- Customer service oriented and possesses good oral and written communications skills.
- Strong ability to work effectively with various levels of an organization.
- Strong listening skills to fully understand what an end user's needs and/or requests are.
- The ability to perform a variety of complicated tasks and manage time efficiently.
Benefits:
Brown & Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.
