Customer Service Representative

6 days ago


Fullerton, California, United States Delta Q Inc Full time
Job Overview

We are seeking a skilled and efficient Customer Service Representative to provide exceptional support to our clients. Your role will involve responding to customer inquiries, resolving issues, and maintaining healthy relationships with our clients.

Responsibilities
  • Handle customer complaints and resolve them in a timely manner.
  • Provide accurate and timely information to customers.
  • Take orders and calculate charges.
  • Keep track of customer information and issues.
  • Generate sales leads.
  • Open customer accounts by gathering required information.
  • Explain details to customers.
  • Review customer accounts for changes.
  • Maintain healthy relationships with customers.
  • Ensure quality of services is maintained.
  • Handle changes in company policies and explain them to customers.
Requirements
  • Bachelor's degree in any discipline.
  • 2 years of sales or customer service experience.
  • Ability to provide results under pressure.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.


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