Customer Service Representative

2 days ago


Fullerton, California, United States Rezolut Full time
{"Job Overview": "As a Front Desk Receptionist/Back-office Call Center Representative at Shin Imaging Rezolut LLC, you will be responsible for delivering exceptional customer service to patients and providers via telephone. Your goal will be to enhance customer satisfaction, answer calls, and assist patients in a professional and courteous manner.", "Key Responsibilities": "
  • Conduct all incoming calls to our patients and providers to deliver exceptional customer service.
  • Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
  • Provide accurate information about our sites and services.
  • Follow scripted communication guidelines while adapting to customer responses and maintaining a conversational tone.
  • Meet or exceed daily, weekly, and monthly performance metrics and including call volumes.
  • Collaborate effectively with team members and other departments to ensure all the calls are taken care of.
  • Stay updated on product knowledge, industry trends, and company updates to provide informed assistance to customers.
", "Qualifications": "
  • High school diploma or equivalent; additional education or certifications in customer service or sales is a plus.
  • Excellent communication skills, both verbal and written, with a clear and articulate phone manner.
  • Strong interpersonal skills, with the ability to build rapport and empathize with customers.
", "Benefits": "
  • 401K
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid holidays
  • Parental leave
  • Vision Insurance
", "Job Type": "Fulltime (Flexible schedule/even evening)", "Salary": "$19-$22", "Experience level": "1 year", "Medical specialties": "Radiology", "Schedule": "8 hour shift", "Ability to Relocate": "Fullerton, CA 92835: Relocate before starting work (Required)", "Work Location": "In person"}

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