Scheduling and Invoicing Specialist
1 week ago
Northeast Appliance Repair LLC is a leading provider of residential appliance services. We are seeking a dedicated individual who is proactive, enthusiastic, and passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Handle incoming communications with professionalism and courtesy.
- Engage in marketing and sales initiatives to promote additional services and secure business opportunities.
- Process work orders, return client inquiries, and address customer concerns.
- Perform various tasks as required, including cross-training in related roles.
- Generate invoices and submit them to clients and warranty providers.
- Reach out to clients and warranty companies to facilitate payment collection.
- Record customer payments by documenting checks and credit card transactions.
- Update accounts receivable by calculating outstanding invoices.
- Maintain accurate records of invoices, debits, and credits.
- Ensure organized and detailed documentation of all client interactions.
- Resolve customer disputes regarding payments or invoicing.
Qualifications:
- At least two years of administrative experience.
- Experience with QuickBooks is preferred but not mandatory.
- A minimum of one year of billing or invoicing experience.
- Excellent written and verbal communication skills.
- Detail-oriented with strong data entry capabilities.
- A positive attitude and a collaborative spirit.
- Ability to work independently as part of a team.
- Proficiency in Excel and Adobe software.
- High attention to detail and reliability.
This role operates Monday through Friday during standard business hours.
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