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Client Engagement Specialist

2 months ago

Monroe, Louisiana, United States Enterprise Holdings Full time
Position Overview

Enterprise Mobility encompasses the renowned brands of Enterprise Rent-A-Car, National Car Rental, and Alamo, consistently recognized as a premier workplace.

As the largest and fastest expanding privately owned automotive rental and leasing enterprise in North America, we are actively seeking talent to join our mission of becoming the world's most esteemed and reliable mobility provider.

We have thrilling openings for Client Engagement Specialists (CES). This role is pivotal in delivering exceptional, courteous, and efficient service, ensuring that all customer interactions are positive and fulfilling.

The Client Engagement Specialist is responsible for streamlining the rental process by verifying and documenting essential driver information, thereby facilitating a smooth and timely rental and return experience.

This position offers a competitive hourly wage and is part of a supportive work environment.



We provide:
Paid time off

Consistent full-time schedule of 40 hours per week

Employee discounts

Retirement savings plan with 401k matching and profit sharing

Comprehensive health insurance

Life insurance

Dental and vision insurance

Opportunities for training and professional development

Available Schedules:
Monday: 2:00 PM - 11:00 PM

Tuesday: OFF

Wednesday: 2:00 PM - 11:00 PM

Thursday: OFF

Friday: 2:00 PM - 11:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: 9:00 AM - 4:00 PM

Key Responsibilities:
  • Welcome customers in a professional, friendly, and timely manner.
  • Deliver superior customer service by clearly communicating rental terms, vehicle features, and additional services, including optional protection products and upgrades.
  • Assist customers with directions, maps, local area information, and other relevant service details.
  • Handle incoming calls for reservations, rate inquiries, and general questions, providing information and resolutions to customers and partners.
  • Make outgoing calls for follow-up management and other assigned tasks.
  • Evaluate the condition of rentals upon return.
  • Report any known customer or vehicle issues to management.
  • Continuously enhance knowledge and skills through on-the-job training and company-sponsored educational opportunities.

Equal Opportunity Employer/Disability/Veterans


Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. is required.
  • A minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support is necessary.
  • A valid driver's license with no more than 2 moving violations or at-fault accidents in the past 3 years is required.
  • No drug or alcohol-related convictions on driving record in the past 5 years.
  • Must be authorized to work in the United States without requiring work authorization sponsorship.