Lead Business Systems Analyst

1 week ago


Cleveland, Ohio, United States Mastech Digital Full time
Job Overview

Mastech Digital specializes in providing technology staffing and Digital Transformation Services for various corporations. We are currently seeking a Senior Business Analyst (Argo Teller21) to support our client in the IT Services sector. We prioritize our professionals by offering extensive benefits and opportunities for advancement. This role is a Contract to Hire position.

Contract Duration: 6+ Months

Location: Onsite

Compensation: Competitive Salary

Position: Senior Business Analyst (Argo Teller21)

Key Competencies: Business Analysis

Role Overview: The Senior Business Analyst (Argo Teller21) should possess a minimum of 10 years of relevant experience.

Key Responsibilities:

  • Guide a cross-functional team in enhancing application functionalities and business workflows.
  • Deliver Business Analysis and Project/Product assistance for the development, improvement, quality evaluation, and ongoing support of relevant business lines.
  • Leverage industry insights to shape requirements for new application features and improvements aligned with strategic goals.
  • Identify user business needs, propose potential solutions, and convert business requirements into a suitable format for documentation, including user stories, process flows, and functional specifications.
  • Maintain requirements documentation in standardized formats and repositories, ensuring traceability between scope and functional requirements.
  • Collaborate with users, vendors, and development teams to provide optimal technical solutions that fulfill business needs.
  • Act as a liaison to clarify requirements for development and testing teams regarding intended functionalities.
  • Contribute significantly to the design process to ensure alignment with business requirements and an enhanced user experience.
  • Capture requirements for complex systems across multiple stakeholders and apply the SDLC to deliverables.
  • Translate business needs into technical specifications, considering various user scenarios and potential impacts.
  • Utilize business expertise to collaborate with technical and business teams in supporting objectives and aligning with the roadmap.
  • Work with Quality Assurance Specialists to formulate project testing strategies.
  • Engage in user acceptance testing to ensure quality in application releases and user satisfaction.
  • Advise on security, risk management, and IT process principles, escalating issues as necessary.
  • Partner with security and risk teams to ensure compliance with standards.
  • Participate actively in Agile ceremonies and utilize Agile methodologies and tools (Confluence, JIRA).
  • Contribute to the BA Center of Excellence by enhancing requirements analysis and management practices.

Essential Qualifications:

  • 10+ years of experience in Business System Analysis or related IT roles.
  • At least 3 years of operational experience as a Teller using the Argo Teller21 platform or equivalent experience in retail branch operations.
  • Familiarity with check processing and GL reconciliation processes for retail branches.
  • Strong analytical capabilities.
  • Ability to engage with and understand the software application platforms supported by the team.
  • Proficient in bridging the gap between business and technology.
  • Capable of working collaboratively in a team environment.
  • Ability to work independently with minimal supervision.
  • Accountable for tasks and responsibilities.
  • Excellent written and verbal communication skills.
  • Strong teamwork and collaboration skills.
  • Familiar with Agile methodologies and frameworks.
  • Experience with JIRA and Confluence.
  • Ability to produce business analysis deliverables such as use cases and process flows.
  • Skilled in simplifying complex concepts into clear requirements.
  • Driven to deliver quality outcomes with attention to detail.
  • Familiarity with mainframe, batch, and real-time technologies.

Preferred Qualifications:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • Experience in retail branch and teller operations.
  • Relevant certifications (CBAP, Agile certifications).

Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

Experience: Minimum of 10 years of relevant experience.

Relocation: No relocation expenses covered.

Travel: No travel required.

Local Candidates Preferred: Yes

Note: Must be eligible to work on a W2 basis.

Equal Employment Opportunity: Mastech Digital is an equal opportunity employer.



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