Appointment Coordinator

5 days ago


Littleton, Colorado, United States Emich Chevrolet Full time
Job Summary

The Appointment Manager/Coordinator is a key member of our team at Emich Chevrolet, responsible for scheduling appointments and providing exceptional customer service. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Scheduling Appointments: Answer inbound calls and text messages in a timely and effective manner, and schedule appointments for customers following our shop capacity.
  • Customer Service: Maintain a high level of customer service, providing polite and professional communication written, vocally, and electronically to customers, employees, and vendors.
  • Lead Management: Develop and execute outbound internet and phone campaigns, manage and track all leads, and ensure all leads are followed up with in a timely manner.
  • Business Development: Work closely with executive and department managers to develop appointment setting strategies and manage the day-to-day business of the business development center.
Requirements
  • Strong Communication and Organization Skills: Ability to communicate effectively written, vocally, and electronically, and to maintain a high level of organization and attention to detail.
  • Computer and Technology Skills: Proficiency in computer software and technology, including basic math skills.
  • Team Player: Ability to work effectively in a team environment, with a positive attitude and a willingness to learn and improve.
  • Competitive and Self-Motivated: Ability to thrive in a competitive environment, with a strong desire to meet and exceed goals.


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