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Healthcare Service Coordinator

2 months ago

Littleton, Colorado, United States OnPoint Medical Group Full time

OnPoint Medical Group is seeking a dedicated Healthcare Service Coordinator to enhance our operations at South Denver OBGYN.

OnPoint Medical Group is a physician-led network of proficient Primary and Urgent care providers committed to improving access to quality healthcare in the most efficient and cost-effective manner.

Our "Circle of Care" is centered around one primary objective – ensuring the health and wellness of our members and their families. We achieve this by offering a comprehensive array of medical services from a unified physician group within their communities. With doctors, nurses, specialists, labs, and medical records all interconnected and coordinated, patient care has never been more reliable.

Position Overview:

The Healthcare Service Coordinator operates in the front office of OnPoint Medical Group's medical clinics. This role is responsible for welcoming patients, managing phone inquiries promptly, activating patient files, and guiding patients through a predetermined protocol to facilitate a seamless visit with the clinic providers. Exceptional customer service is paramount, as this position often represents the first interaction that a patient has with OnPoint Medical Group.

Key Responsibilities:

The following duties are illustrative of the essential functions of the role and do not encompass all peripheral tasks that may be required. We reserve the right to modify or adjust the essential and additional functions of the position at any time.

  1. Greet incoming patients in person or via phone in a courteous and professional manner.
  2. Conduct pre-visit preparations, including contacting patients for updated insurance information, verifying insurance, and updating patient records.
  3. Register new patients and confirm the accuracy of information for existing patients.
  4. Collect co-pays and payments as necessary.
  5. Manage inbound calls to schedule patient appointments and serve as a liaison to clinical staff for patient inquiries.
  6. Complete administrative tasks that ensure a smooth patient visit, timely billing processes, and an organized front office environment.
  7. Conduct outbound calls to patients for appointment scheduling.
  8. Strive to meet or exceed established service standards.
  9. Maintain confidentiality and adhere to HIPAA regulations.
  10. Exhibit punctuality and regular attendance as a core responsibility at OnPoint Medical Group.
  11. Follow instructions and respond to management directives.
  12. Collaborate effectively in a team setting while also completing assigned tasks independently.

Success Factors:

  • Ability to fulfill individual assigned tasks while contributing to the overall success of the clinic.
  • Strong interpersonal skills and the ability to demonstrate empathy appropriately.
  • Active listening skills and the ability to respond effectively.

Qualifications:

To excel in this role, an individual must be capable of performing each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Education/Experience:

  • High School Diploma or equivalent.
  • Proficient computer skills are required.

Preferred Education/Experience:

  • Some college education with a focus on medical, business, or accounting.
  • Experience in customer service.
  • Current CPR certification.
  • 1-2 years of experience in a business office or clinical setting.
  • Bilingual abilities.
  • Familiarity with EMR systems, preferably Athenahealth practice management.

Supervisor Responsibilities: This position does not have supervisory responsibilities.

Job Elements and Working Conditions:

  • While performing the duties of this job, the employee is regularly required to stand, use hands to handle or feel, reach with hands and arms, and communicate verbally.
  • Occasionally required to walk, sit, stoop, kneel, crouch, or crawl.
  • Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
  • Specific vision abilities required for this position include close vision, distance vision, and the ability to adjust focus.

The above statements describe the general nature and level of work performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel in this role. All personnel may be required to perform duties outside of their normal responsibilities as needed.

BENEFITS OFFERED


• Health insurance options for you and your dependents.


• Dental and Vision coverage for you and your qualified dependents.


• Company-paid life insurance.


• Voluntary options for short-term and long-term disability coverage.


• AFLAC Plans.


• Eligibility for 401(k) after 6 months of employment with a 4% match that vests immediately.


• Accrued PTO.

Salary: $19 - $23 / hour.

The estimate displayed represents the typical salary range for candidates hired. Factors that may influence your actual salary include specific skills, years of experience, and comparisons to other employees in this role.

OnPoint Medical Group is an EEO Employer.

Compensation details: 19-23 Hourly Wage.

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