Healthcare Patient Coordinator

2 weeks ago

Littleton, Colorado, United States OnPoint Medical Group Full time

OnPoint Medical Group is actively seeking a dedicated Patient Care Coordinator to enhance our operations.

About Us:

OnPoint Medical Group is a physician-led network that includes proficient Primary and Urgent care providers, dedicated to improving access to quality healthcare efficiently and affordably.

Our primary objective is to ensure the health and wellness of our members and their families through a comprehensive range of medical services provided by a unified physician group in their communities. Our integrated approach connects doctors, nurses, specialists, labs, and medical records, ensuring optimal patient care.

Position Overview:

The Patient Care Coordinator plays a vital role in the front office of OnPoint Medical Group's clinics. This role involves welcoming patients, managing phone inquiries promptly, activating patient files, and guiding patients through established protocols to facilitate a seamless visit with healthcare providers. Exceptional customer service is essential, as this position often serves as the initial point of contact for patients.

Key Responsibilities:

  1. Greet patients in person or via phone with professionalism and warmth.
  2. Conduct pre-visit preparations, including contacting patients for updated insurance information and verifying insurance details.
  3. Register new patients and confirm the accuracy of existing patient information.
  4. Collect co-pays and other payments as necessary.
  5. Handle inbound calls to schedule appointments and serve as a liaison for patient inquiries with clinical staff.
  6. Perform administrative tasks to ensure efficient patient visits, timely billing processes, and an organized front office environment.
  7. Make outbound calls to patients for appointment scheduling.
  8. Strive to meet or exceed established service standards.
  9. Maintain confidentiality and adhere to HIPAA regulations.
  10. Exhibit punctuality and regular attendance as a fundamental responsibility.
  11. Follow management directives and instructions.
  12. Collaborate effectively in a team while completing individual tasks.

Success Attributes:

  • Ability to manage individual responsibilities while contributing to the clinic's overall success.
  • Strong interpersonal skills with the capacity to demonstrate empathy.
  • Active listening skills with appropriate responses.

Qualifications:

To excel in this role, candidates must fulfill each essential duty satisfactorily. The following qualifications are indicative of the knowledge, skills, and abilities required:

Minimum Education/Experience:

  • High School Diploma or equivalent.
  • Proficient computer skills are essential.

Preferred Education/Experience:

  • Some college coursework in medical, business, or accounting fields.
  • Experience in customer service.
  • Current CPR certification.
  • 1-2 years of experience in a clinical or business office setting.
  • Bilingual candidates are preferred.
  • Experience with EMR systems, particularly Athenahealth, is advantageous.

Job Environment:

  • This position requires regular standing, use of hands for various tasks, reaching, and effective communication.
  • Occasional walking, sitting, stooping, kneeling, or crouching may be necessary.
  • Frequent lifting of up to 10 pounds and occasional lifting of over 25 pounds may be required.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Benefits:

We offer a comprehensive benefits package, including health insurance options for employees and their dependents, dental and vision coverage, company-paid life insurance, voluntary short-term and long-term disability options, AFLAC plans, eligibility for a 401(k) plan with a 4% match after six months of employment, and accrued PTO.

Compensation: The hourly wage ranges from $19 to $23, reflecting the typical salary range for candidates in this role.

OnPoint Medical Group is an equal opportunity employer.

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Compensation details: 19-23 Hourly Wage



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