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Account Growth Specialist

2 months ago

San Francisco, California, United States Extole Inc Full time
About Extole Inc

We are a leading provider of customer-led growth platforms, dedicated to empowering marketers to engage, retain, and acquire new customers. Our innovative solutions have set the standard for the industry, and we're passionate about helping businesses succeed.

Job Summary

We're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving client outcomes and ensuring the effective use of our platform.

Key Responsibilities
  • Client Management: Manage a portfolio of accounts from launch through contract renewal, ensuring client satisfaction and retention.
  • Strategic Consulting: Apply analytical, consulting, and technical skills to drive client results, leveraging industry best practices and our platform's capabilities.
  • Client Engagement: Proactively engage with clients to ensure they effectively use the Extole platform, navigating client organizations and nurturing relationships with multiple stakeholders.
  • Business Acumen: Understand clients' business goals and anticipate future needs, providing insight and guidance to drive client success.
Requirements
  • Education: Bachelor's Degree
  • Experience: 3 years of Customer Success, Client Services, Account Management, or Solutions Engineering experience in enterprise SaaS software
  • Skills: Strong interpersonal communication and presentation skills, high degree of ownership, initiative, attention to detail, and curiosity
  • Technical Skills: Ability to analyze marketing performance with Excel and tools like Tableau, basic understanding of web technologies like HTML/CSS, FTP, and REST APIs
What We Offer
  • Collaborative Culture: Join a values-driven culture that prioritizes collaboration and accountability
  • Professional Growth: Opportunities for professional growth and development in a dynamic and innovative environment
  • Flexible Work Arrangements: Flexible work arrangements, including remote work options