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Client Support Specialist

2 months ago

Las Vegas, Nevada, United States Setup Winks Full time
Job Overview

Position: Customer Service Representative
Employment Type: Full-time
Department: Customer Service
Reports to: Customer Service Manager


Role Summary:
As a Customer Service Representative, you will serve as the initial point of contact for our clientele. Your main objective is to provide an outstanding customer experience by addressing inquiries, resolving concerns, and offering detailed information regarding our offerings. You will manage both incoming and outgoing communications through various channels to ensure customer satisfaction.


Key Responsibilities:

  • Timely response to customer inquiries through various communication methods.
  • Efficiently resolve customer issues while demonstrating empathy.
  • Deliver precise information about products and services.
  • Assist customers throughout the purchasing journey or troubleshooting processes.
  • Maintain accurate customer records and update relevant databases with comprehensive notes.
  • Collaborate with internal teams to address customer concerns effectively.
  • Escalate unresolved issues to the appropriate team or supervisor as needed.
  • Monitor and follow up on customer feedback to enhance service quality.
  • Comply with company policies while maintaining a professional demeanor.

Required Skills and Qualifications:

  • High school diploma or equivalent; a college degree is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
  • Able to multitask, prioritize, and manage time effectively in a dynamic environment.
  • Patience and ability to remain composed under pressure.
  • Attention to detail and excellent organizational skills.

Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.