Marketing Coordinator

4 days ago

Toledo, Ohio, United States Capstone Real Estate Investments Full time
Job Summary

Capstone Real Estate Investments is seeking a highly motivated and customer-focused Marketing Assistant to join our team. As a Marketing Assistant, you will play a critical role in promoting our apartment community and providing exceptional service to our residents and prospects.

Key Responsibilities
  • Provide excellent customer service to all residents, prospects, and visitors to the community
  • General office administration, including lease and resident communication management, filing, and answering phones
  • May be responsible for light cleaning of the office, common areas, and model unit(s)
  • Effectively lease apartments in accordance with budget guidelines
  • Follow Fair Housing Standards in all dealings with prospects and residents
  • Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
  • Coordinate the application review for each lease, including credit and income verifications and background checks
  • Complete lease packets and files for each resident, including the lease, all addendums, and other proper documentation and signatures
  • Ensure the condition of leased apartments prior to move-in, including a final inspection
  • Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals, and complete lease documents
  • Perform daily marketing inspections, including the check of the model, the condition of the leasing path, and amenities areas
  • Pick up trash and carry a trash bag and sparkle kit
  • Vacuum and clean the clubroom as needed, if not performed by the housekeeper
  • Prepare cookies or provide candy, beverages, and coffee each morning
Requirements
  • High School diploma or General Education Degree (GED); active enrollment in 2 or 4-year degree program preferred
  • Equivalent combination of education and experience
  • Knowledge, Skills, and Abilities Required
  • Professional and enthusiastic demeanor resulting from sales, leasing, marketing, or customer service experience
  • Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective residents
  • Excellent customer service, sales, and negotiation skills
  • Good communication and listening skills
  • Able to speak effectively before groups of customers or employees of an organization
  • Able to read and understand lease documents
  • Able to be an effective team player and interact well with others
  • Organized and detail-oriented
  • Patient, even-tempered, and works well under pressure
  • Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
  • Able to write routine reports and correspondence
  • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Able to compute rate, ratio, percentage, discounts, and pro-rations
  • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Effective time management skills
  • Able to maintain confidentiality
  • Able to follow directions from a supervisor
  • Able to understand and follow posted work rules and procedures
  • Able to accept constructive criticism
  • Able to work weekends or overtime as job requires
  • Knowledgeable in Microsoft Word and Excel
  • Knowledge in Entrata preferred

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