Spa Guest Services Coordinator

2 weeks ago


Lake Geneva, United States Grand Geneva Resort Full time

Position Overview

Are you ready to utilize your skills in a prestigious resort setting and contribute positively to our team, ownership, and community? We have an exciting opportunity available.

We are in search of a Spa Guest Services Coordinator to become a vital part of the dynamic team at the Grand Geneva Resort & Spa, a sprawling 1,300-acre property in Lake Geneva, Wisconsin. This resort has earned accolades as a Top Midwest Resort by Conde Nast Traveler and boasts outstanding amenities, including over 746 guest accommodations, the WELL Spa & Salon, two top-tier golf courses, fitness facilities, a ski hill with a terrain park, and nine unique dining options.

Our Team seeks individuals who excel in customer satisfaction and aspire to:

  • Transform an ordinary experience for guests into an extraordinary one
  • Find joy in their workplace
  • Be acknowledged for their contributions to the team
  • Grow and flourish in a company that truly values its employees

What we offer:

  • Flexible work schedules
  • Complimentary meals prepared by our talented culinary team during every shift
  • Paid time off
  • Discounts on golf, skiing, dining, and spa services
  • Hotel room discounts starting as low as $49 per night
  • WELL Spa Gym membership available at $16 per paycheck
  • Opportunities for advancement within the property and across the nation
  • A supportive work environment
  • Additional benefits including medical, dental, vision insurance, company-paid life insurance, employee assistance programs, and retirement plans
  • Recognition programs to celebrate achievements

Role Responsibilities

Join our Grand family as a Spa Guest Services Coordinator: You will be responsible for greeting and assisting guests, managing appointments, and overseeing memberships.

Your key responsibilities will include:

  • Checking guests in and out for spa appointments
  • Providing accurate information to guests and clients
  • Inputting and retrieving data from the computer system
  • Addressing guest requests and escalating complaints to management
  • Maintaining composure, particularly in emergency situations
  • Answering phone calls in a professional and timely manner
  • Effectively interacting with both internal and external customers
  • Welcoming guests to the spa
  • Completing additional assigned tasks as needed

Candidate Profile

We are looking for someone who is:

  • Passionate about hospitality and travel
  • Available to work weekends
  • Enjoys engaging with new people and connecting with guests
  • Has reliable transportation to and from work
  • Possesses prior experience in hospitality and customer service (preferred)
  • Capable of creatively personalizing the guest experience

Note: This job description provides a general overview of the essential tasks, responsibilities, and skills required. It does not encompass all aspects of the role.



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