Spa Guest Services Coordinator

2 weeks ago


Lake Geneva, United States Grand Geneva Resort Full time

Position Overview

Are you ready to utilize your skills in a prestigious resort setting and contribute positively to your team, management, and the community? We have an exciting opportunity for you.

We are looking for a Spa Guest Services Coordinator to become a vital part of the dynamic team at the Grand Geneva Resort & Spa, a celebrated 1,300-acre destination in Lake Geneva, Wisconsin. This resort has earned accolades as a Top Midwest Resort by Conde Nast Traveler and features outstanding amenities, including over 746 guest accommodations, the WELL Spa & Salon, two premier golf courses, fitness facilities, a ski hill with a terrain park, and nine unique dining options.

Our Ideal Candidate Will:

  • Transform a typical day for guests into an exceptional experience
  • Find joy in their work environment
  • Be acknowledged for their contributions to the team
  • Grow and flourish in a company that truly values its staff

What We Offer:

  • Flexible work schedules
  • Complimentary meals prepared by our talented culinary team during each shift
  • Paid time off
  • Discounts on golf, skiing, dining, and spa services
  • Hotel room discounts starting at $49 per night
  • WELL Spa Gym membership available for $16 per paycheck
  • Opportunities for advancement within the property and across the nation
  • A supportive work atmosphere
  • Additional benefits including medical, dental, vision insurance, company-paid life insurance, employee assistance programs, and retirement plans
  • Recognition programs to honor achievements

Key Responsibilities:

  • Facilitate the check-in and check-out process for spa appointments
  • Provide accurate information to guests and clients
  • Manage data entry and retrieval in the computer system
  • Address guest inquiries and escalate complaints to management when necessary
  • Maintain professionalism, especially during high-pressure situations
  • Answer phone calls in a courteous and timely manner
  • Effectively engage with both internal and external customers
  • Greet guests upon arrival at the spa
  • Complete additional assigned tasks as needed

Qualifications:

  • A passion for hospitality and travel
  • Availability to work weekends
  • Enjoyment in meeting new people and interacting with guests
  • Reliable transportation to and from the workplace
  • Previous experience in hospitality and customer service is a plus
  • Ability to creatively enhance the guest experience

Join Us: Prepare to create lasting memories for our guests.

Grand Geneva is an Equal Opportunity Employer.

Note: This job description outlines the general responsibilities and qualifications required for the role. It does not encompass all aspects of the position.



  • Lake Geneva, United States Grand Geneva Resort Full time

    Position OverviewAre you ready to utilize your skills in a prestigious resort setting and contribute positively to our team, ownership, and community? An exciting opportunity awaits you.We are in search of a Spa Guest Services Coordinator to become a part of the dynamic team at the Grand Geneva Resort & Spa, a 1,300-acre property celebrated for its...


  • Lake Geneva, United States Grand Geneva Resort Full time

    Position OverviewAre you ready to utilize your skills in a prestigious resort setting and contribute positively to our team, ownership, and community? We have an exciting opportunity available.We are in search of a Spa Guest Services Coordinator to become a vital part of the dynamic team at the Grand Geneva Resort & Spa, a sprawling 1,300-acre property in...


  • Lake Geneva, United States Grand Geneva Resort Full time

    Position OverviewAre you ready to utilize your skills in a prestigious AAA Four Diamond resort setting and make a positive impact on your team, ownership, and community? We have an exciting opportunity for you.We are looking for a Spa Guest Services Coordinator to become a vital part of the dynamic team at the Grand Geneva Resort & Spa, a sprawling...


  • Lake Arrowhead, California, United States Pyramid Global Hospitality Full time

    Position Overview:The Spa Guest Services Coordinator plays a crucial role in the daily management of the Spa and Fitness Center, ensuring a serene, organized, and professional environment.Key Responsibilities:- Welcome guests warmly and provide an introduction to the facilities and services available.- Maintain cleanliness and orderliness throughout the spa...


  • Lake Placid, New York, United States Whiteface Lodge Full time

    Position Overview:Role: Spa Guest Services CoordinatorWelcome and assist Spa guests both in person and over the phone, addressing all inquiries while adhering to established standards. Support various administrative functions to enhance the overall efficiency of the Spa.Career Advancement OpportunitiesAdministrative Support - Executive SupportKey...


  • Lake Arrowhead, California, United States Pyramid Global Hospitality Full time

    Position OverviewThe Spa Guest Services Coordinator plays a vital role in ensuring the seamless operation of the Spa and Fitness Center, while fostering a serene and professional environment. Key Responsibilities:Welcome guests as they arrive at the Spa, providing an introduction to the facilities and membership options available.Conduct informative tours of...


  • Lake Arrowhead, California, United States Pyramid Global Hospitality Full time

    Position OverviewThe Spa Guest Services Coordinator plays a vital role in the daily operations of the Spa and Fitness Center, ensuring a serene, professional, and welcoming environment for all guests. This position involves warmly welcoming guests upon their arrival, providing insightful tours of the facilities, and sharing information about membership...


  • Lake Arrowhead, California, United States Lake Arrowhead Resort Full time

    About Us: At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work environment that champions diversity, growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful...


  • Lake Placid, New York, United States Whiteface Lodge Full time

    Position Overview:As a Spa Receptionist, you will be the first point of contact for our esteemed guests, providing exceptional service both in person and over the phone. Your role is crucial in ensuring a seamless experience for all Spa visitors while adhering to established standards.Career Advancement Opportunities:This position can lead to roles such as...


  • Lake Charles, Louisiana, United States L'auberge Casino Resort Lake Charles Full time

    JOIN OUR TEAM AT L'AUBERGE CASINO RESORT LAKE CHARLESYOUR ROLE:As a Spa Services Coordinator, you will play a vital role in enhancing our guests' experience. At L'auberge Casino Resort, we pride ourselves on creating a vibrant atmosphere where every day is filled with excitement and energy. You'll collaborate with a diverse group of colleagues who share a...


  • Lake Placid, New York, United States Hersha Hospitality Management Full time

    Position Overview:As a Spa Receptionist, you will be the first point of contact for our esteemed clients, ensuring a warm welcome and exceptional service.Key Responsibilities:1. **Client Interaction:** Greet and assist spa clients both in person and over the phone, addressing all inquiries while maintaining high service standards.2. **Administrative...

  • Spa Attendant

    5 days ago


    Lake Geneva, Wisconsin, United States The Marcus Corporation Full time

    About the RoleWe are seeking a highly motivated and customer-focused Spa Attendant to join our team at The Grand Geneva Resort & Spa. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service in our WELL Spa & Salon.Key ResponsibilitiesProvide prompt and courteous...


  • Lake Placid, New York, United States Whiteface Lodge Full time

    Position Overview:We are seeking a dedicated Spa Receptionist to provide exceptional service to our clients at Whiteface Lodge. This role involves welcoming guests both in person and over the phone, ensuring all inquiries are addressed with professionalism and care.Key Responsibilities:Deliver a warm and inviting atmosphere for all visitors.Manage client...


  • Lake Geneva, Wisconsin, United States Grand Geneva Resort & Spa Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Dishroom Team Member to join our team at the Grand Geneva Resort & Spa. As a key member of our kitchen staff, you will be responsible for maintaining a clean and efficient dishroom, ensuring that all dishes and utensils are properly washed and stored, and providing exceptional customer...


  • Lake Geneva, United States Grand Geneva Resort Full time

    Position OverviewAre you ready to utilize your skills in a prestigious resort atmosphere and contribute positively to your team, management, and the community? We have an exciting opportunity for you.We are in search of a Spa Reception Specialist to become a part of the dynamic team at the renowned Grand Geneva Resort & Spa. This expansive resort is...


  • Lake Placid, New York, United States Hersha Hospitality Management Full time

    Position Overview:As a Spa Client Coordinator, you will be the first point of contact for our esteemed guests, providing exceptional service both in person and over the phone.Key Responsibilities:1. Welcome and assist spa visitors, ensuring a warm and inviting atmosphere.2. Address all inquiries with professionalism and adherence to established standards.3....


  • Lake Placid, New York, United States Hersha Hospitality Management Full time

    Position Overview:As a vital member of our Spa team, you will be responsible for welcoming and assisting clients both in person and over the phone, ensuring all inquiries are addressed while adhering to established standards.Key Responsibilities:1. Greet clients warmly and provide exceptional customer service.2. Manage phone calls and respond to client...

  • Spa Front Desk Agent

    3 months ago


    Lake Geneva, United States Grand Geneva Resort Full time

    Description If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.We are in search of a Spa Guest Service Agent to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva,...


  • Lake Geneva, Wisconsin, United States The Marcus Corporation Full time

    Job Title: Guest Services SupervisorCompany: The Marcus CorporationEmbrace the opportunity to shine as a Guest Services Supervisor: Play a pivotal role in guiding the Front Desk Team while ensuring exceptional customer experiences in collaboration with the Front Office Manager to implement effective processes and protocols.Our team seeks enthusiastic...


  • Lake Mary, Florida, United States Hand & Stone Massage and Facial Spa Full time

    Job SummaryWe are seeking a highly skilled Spa Manager to lead our team of service professionals and front desk associates at Hand & Stone Massage and Facial Spa. As a key member of our management team, you will be responsible for delivering outstanding customer experiences, achieving financial results, and driving business growth.Key...