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Timber Ridge Guest Services Supervisor
2 months ago
Job Title: Guest Services Supervisor
Company: The Marcus Corporation
Embrace the opportunity to shine as a Guest Services Supervisor: Play a pivotal role in guiding the Front Desk Team while ensuring exceptional customer experiences in collaboration with the Front Office Manager to implement effective processes and protocols.
Our team seeks enthusiastic individuals who aspire to:
- Transform our guests' typical visits into memorable experiences
- Take pride in their workplace
- Receive recognition for their contributions to the team
- Grow and develop within a company that genuinely values its employees
Benefits:
- Flexible work schedules
- Complimentary meals during shifts prepared by our skilled culinary team
- Paid time off
- Discounts on golf, skiing, and spa services
- Hotel room rates starting at $49 per night
- WELL Spa Gym membership available for $16 per paycheck
- Opportunities for advancement across the organization
- A supportive and friendly work environment
- Paid holidays, jury duty, and bereavement leave
- Comprehensive medical, dental, and vision insurance, along with company-paid life insurance and retirement benefits
- Recognition programs to celebrate achievements
Key Responsibilities:
- Uphold guest service standards as established by the Front Office Manager.
- Learn, manage, and train team members on our property management systems.
- Oversee guest profile management and ensure timely communication across departments regarding guest information.
- Maintain a thorough understanding of hotel policies, services, and standards.
- Prepare accurate budgets and forecasts as requested by management.
- Anticipate and respond to guest needs promptly, ensuring positive interactions.
- Address guest complaints effectively to ensure satisfaction.
- Ensure cleanliness and organization of designated work areas.
- Maintain comprehensive knowledge of hotel features, room types, rates, and current promotions.
- Collaborate with the Front Office Manager on group requests and staffing needs.
- Assign tasks to staff and oversee their performance, including coaching and scheduling.
- Monitor VIP arrivals and ensure they receive appropriate service.
- Assist staff in their roles to provide exceptional service to guests.
- Adhere to safety protocols and ensure guest privacy and security.
- Conduct training for new and existing staff, providing performance feedback.
- Foster a collaborative work environment to enhance productivity and morale.
- Ensure effective communication with other departments to maintain high guest satisfaction levels.
- Complete all necessary paperwork and closing duties accurately and promptly.
- Attend relevant meetings as required by management.
Qualifications:
- Hospitality degree preferred, with at least one year of relevant experience.
- Creative problem solver with strong judgment and decision-making abilities.
- Excellent organizational and time management skills.
- Service-oriented with strong communication skills.
- Able to motivate and guide team members effectively.
- Self-driven and innovative in approach.
Additional Requirements:
- A passion for hospitality and guest interactions.
- Willingness to work weekends.
- Reliable transportation to and from work.
- Previous experience in hospitality and customer service is advantageous.
- Enjoys creatively enhancing the guest experience.
Note: Be prepared to create lasting memories for our guests.
The Marcus Corporation is an Equal Opportunity Employer.
