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Spa Reception Specialist

2 months ago

Lake Geneva, United States Grand Geneva Resort Full time

Position Overview

Are you ready to utilize your skills in a prestigious resort atmosphere and contribute positively to your team, management, and the community? We have an exciting opportunity for you.

We are in search of a Spa Reception Specialist to become a part of the dynamic team at the renowned Grand Geneva Resort & Spa. This expansive resort is celebrated for its outstanding amenities, including luxurious accommodations, a top-tier spa and salon, premier golf courses, fitness facilities, a ski hill, and diverse dining options.

Our Ideal Candidate:

  • Has a passion for creating memorable experiences for guests
  • Enjoys a positive workplace atmosphere
  • Seeks recognition for their contributions
  • Aims to grow within a company that values its workforce

What We Offer:

  • Flexible work schedules
  • Complimentary meals prepared by our culinary experts during shifts
  • Paid time off
  • Discounts on recreational activities and spa services
  • Affordable hotel room rates
  • Gym membership at a reduced rate
  • Opportunities for career advancement
  • A supportive work environment
  • Comprehensive benefits including health insurance and retirement plans
  • Programs to acknowledge and celebrate employee achievements

Key Responsibilities:

  • Manage guest check-ins and check-outs for spa services
  • Provide guests with accurate information and assistance
  • Utilize computer systems for data entry and retrieval
  • Address guest inquiries and escalate issues to management as needed
  • Maintain professionalism, especially during high-pressure situations
  • Answer phone calls in a courteous and timely manner
  • Effectively engage with both internal and external customers
  • Greet guests warmly upon arrival
  • Perform additional tasks as assigned

Qualifications:

  • Enthusiastic about customer service and hospitality
  • Availability to work weekends
  • Enjoys interacting with guests and making connections
  • Reliable transportation to the workplace
  • Previous experience in hospitality or customer service is beneficial
  • Creative approach to enhancing the guest experience

Join us and create lasting memories for our guests

Grand Geneva is an Equal Opportunity Employer.

Note: This job description outlines the primary duties and qualifications for the role and may not encompass all responsibilities.