Spa Guest Services Coordinator
2 months ago
Position Overview:
We are seeking a dedicated Spa Receptionist to provide exceptional service to our clients at Whiteface Lodge. This role involves welcoming guests both in person and over the phone, ensuring all inquiries are addressed with professionalism and care.
Key Responsibilities:
- Deliver a warm and inviting atmosphere for all visitors.
- Manage client consultation records in collaboration with therapists.
- Schedule appointments efficiently, ensuring optimal use of therapist availability.
- Prioritize client needs while maximizing operational efficiency.
- Assist with administrative tasks, including inventory management and purchase processing.
- Maintain the reception area, ensuring it is tidy and well-stocked with brochures.
- Oversee supply levels and the overall condition of the reception area.
- Handle payment transactions for services and retail products.
- Gather client feedback to enhance service quality.
- Confirm appointments through various communication channels.
- Conduct regular inspections of the waiting area to uphold cleanliness standards.
- Facilitate communication between departments to ensure seamless service delivery.
- Support management with special projects and tasks as needed.
- Adhere to sustainability practices in line with company initiatives.
- Maintain safe work practices at all times.
Qualifications:
- A minimum of one year of experience in a receptionist or administrative role.
Work Environment:
- May require extended hours to meet operational needs.
- Ability to sit for long periods and lift items up to 10 pounds.
Core Values:
At Whiteface Lodge, we believe in the power of our people, striving for excellence, and maintaining agility in our operations.
About Us:
Whiteface Lodge is committed to fostering an inclusive workplace where diversity is celebrated. We uphold equal opportunity employment practices and do not discriminate based on any protected characteristics.
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