Spa Guest Services Coordinator

2 weeks ago


Lake Placid, New York, United States Whiteface Lodge Full time

Position Overview:

Role: Spa Guest Services Coordinator

Welcome and assist Spa guests both in person and over the phone, addressing all inquiries while adhering to established standards. Support various administrative functions to enhance the overall efficiency of the Spa.

Career Advancement Opportunities

Administrative Support - Executive Support

Key Responsibilities

  • Deliver a warm and inviting reception to clients at all times.
  • Coordinate client consultation records with the designated therapist.
  • Manage appointment scheduling for clients and oversee the availability of treatments and staff to ensure timely service according to the therapists' expertise.
  • Organize schedules to maximize efficiency and profitability while prioritizing client needs.
  • Assist with administrative tasks such as processing purchases and inventory tracking.
  • Maintain the Spa reception area, replenish brochures, and ensure a tidy environment.
  • Oversee supplies and maintain the overall condition of the reception area.
  • Process client payments for services and retail items within the Spa.
  • Gather client feedback regarding service quality to enhance service delivery.
  • Confirm appointments through phone and email and fulfill literature requests via email, fax, or mail as needed.
  • Conduct regular inspections of the Spa waiting area to ensure a neat appearance.
  • Facilitate coordination and communication between departments, whether staff-related or on behalf of guests.
  • Ensure the highest standard of service in the Spa, assisting with gift certificate and retail sales, addressing guest concerns, and performing various tasks assigned by management.
  • Complete special administrative projects as assigned.
  • Adhere to sustainability practices related to the company's environmental initiatives.
  • Practice safe work habits at all times.

Position Requirements

  • Minimum of 1 year experience in a receptionist or administrative role.

Work Environment

  • Extended work hours may be necessary to meet operational demands.
  • Required to sit for prolonged periods, lift up to 10 pounds, bend, reach, and use hands and fingers for keyboard operation.

Core Values

People Are Our Strength - Commitment to Excellence - Stay Agile - Take Ownership

About Us:
Whiteface Lodge is dedicated to being an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.



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