IT Support Analyst
2 weeks ago
Position Title:
IT Support Analyst This role involves providing exceptional technical assistance and support to our internal teams.
Work Environment:
Onsite
Contract Length:
Extended Duration
Key Responsibilities:
- Act as a primary escalation contact for internal software applications, hardware, mobile devices, and remote technology solutions.
- Proactively follow up on unresolved customer inquiries regarding incident/request status and resolution.
- Deliver specialized support for executive personnel.
- Diagnose and rectify all hardware, software, and network-related issues.
- Elevate complex issues to higher-level support teams as necessary.
- Maintain comprehensive documentation of procedures, frequently asked questions, and asset inventories.
- Willingness to travel occasionally as required (up to 10%).
Required Qualifications:
- A bachelor’s degree is preferred, along with a minimum of 4 years of experience in Corporate Help Desk or Desktop Support, or a comparable combination of education and experience.
- Proficient knowledge of Windows operating systems (7/10/11), Microsoft Office Suite (2016/2019/2021), PC hardware, remote support technologies, and VPN solutions.
- Strong familiarity with essential applications, including Windows OS, Microsoft Office, imaging software, SCCM, and Active Directory.
- Experience utilizing Helpdesk ticketing systems and remote desktop support tools.
- Excellent analytical, communication, and interpersonal abilities.
- Capability to prioritize and manage tasks effectively to meet established service level agreements (SLAs).
- Ability to collaborate effectively as part of a team.
- Experience with Android mobile device integration is advantageous.
- Familiarity with Mac systems is a plus.
- Outstanding communication and customer service skills.
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