Technical Support Analyst
1 week ago
Company Overview:
Red Oak Technologies stands as a premier provider of extensive staffing solutions across diverse sectors such as Information Technology, Marketing, Finance, Business Operations, Manufacturing, and Engineering. Our expertise lies in swiftly sourcing and effectively aligning top-notch professional talent with organizations requiring highly skilled contract, permanent, or project management resources.
Position Details:
**Onsite Role**
**Compensation: $30/hour**
Key Responsibilities:
- Address IT support inquiries through various channels including phone, email, or face-to-face interactions.
- Diagnose and resolve issues related to hardware, software, and network connectivity.
- Install and set up software applications as needed.
- Manage and maintain user account configurations.
- Assist in system upgrades and migration processes.
- Record all support interactions and solutions provided.
Qualifications:
- Strong knowledge of Linux operating systems.
- Understanding of Group Policy Objects (GPO) and firewall configurations.
- Familiarity with multiple operating systems.
- Experience with VPNs and TCP/IP networking protocols.
- Capability to troubleshoot mobile devices, computer hardware, and software applications.
- Excellent customer service skills.
- Comprehension of TCP protocols.
At Red Oak Technologies, we celebrate diversity and encourage applications from individuals of all backgrounds and experiences. Discover the benefits of being part of a leading organization and explore your next career opportunity with us.
Red Oak Tech: Quality | Talent | Integrity
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