Client Relationship Executive

2 weeks ago


Katy, Texas, United States LHH Recruitment Solutions Full time
Job Overview

Position: Client Relationship Executive
Company: LHH Recruitment Solutions
Industry: Wholesale Distribution
Employment Type: Direct Hire
Salary: $60,000 - $65,000 DOE
Work Hours: Monday to Friday, 8 AM - 5 PM

Role Summary:

The Client Relationship Executive plays a crucial role in supporting the sales division by overseeing daily account management tasks for designated clients. This position focuses on facilitating effective communication, addressing inquiries, and managing the client order process efficiently. The primary objective is to deliver thorough support, enabling the sales team to concentrate on expanding the client base.

Key Responsibilities:
  • Order Oversight: Manage client purchase orders from initiation to fulfillment, ensuring accurate and timely processing.
  • Reporting: Develop and distribute tailored weekly Order Status Reports to relevant client departments.
  • Client Communication: Proactively inform clients of order updates and resolve inquiries, including billing issues.
  • Client Advocacy: Offer customized solutions and serve as a liaison between clients and the organization.
  • Sales Assistance: Support routine operations, suggest process enhancements, and contribute to promotional and forecasting initiatives.
  • Interdepartmental Coordination: Work collaboratively with various teams to guarantee product availability and manage logistics.
  • Account Management: Prepare monthly account reconciliations and maintain accurate records.
  • Engagement: Participate in organizational meetings and perform additional related tasks as needed.
Qualifications:
  • Experience: 3-5 years in account management.
  • Education: Bachelor’s Degree from an accredited institution.
  • Skills: Proficient in Excel, ERP systems, and Office365.
Competencies:
  • Diversity Awareness: Understanding of EEO policies and respect for cultural diversity.
  • Ethical Standards: Commitment to integrity, respect, and trustworthiness.
  • Judgment: Capable of making decisions within established policies, involving appropriate stakeholders.
  • Adaptability: Ability to manage change and prioritize competing demands.
  • Customer Focus: Attentive to client needs and feedback.
  • Proactivity: Eagerness for self-improvement and readiness to take on responsibilities.
  • Problem-Solving: Efficiently resolve issues and develop alternative solutions.
  • Professional Conduct: Maintain a respectful and responsible approach in all interactions.
  • Team Collaboration: Balance individual and team responsibilities, support team objectives, and foster a positive work environment.


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