Client Relationship Manager
7 days ago
We are a rapidly expanding company, HAI, inc, taking over the industry with our exceptional customer service. Our company prides itself on fostering long-lasting relationships and striving for excellence in the industry. We believe that the best way to build relationships is by asking questions, determining needs, and providing expert solutions based on that information. As a Client Relationship Manager, our direct approach and personal touch to customers is expected to be nothing less than outstanding. We seek strong, personable personalities that can adapt to different cultures and experiences. Our goal is to maintain our professional relationships while still having fun both inside and outside of the office.
Our clients appreciate this quality, and so do our business partners. Currently, our human resources director and administrator have been instructed to seek top talent as we have recently taken advantage of an incredible nationwide expansion of a top-tier client.
Responsibilities- Deliver Exceptional Customer Experience: Consistently deliver a remarkable customer experience directly through sales and client connection.
- Improve Customer Retention: Responsible for improving customer retention using strategic programs, sales services, and excellent in-person communication.
- Enhance Customer Engagement: Accepts coaching and takes action to improve customer engagement and sales performance.
- Provide Timely Solutions: Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
- Combine Service and Sales: Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
- Share Customer Feedback: Share relevant customer feedback with sales partners to form new strategies and resolve issues.
- Capture Customer Needs: Quickly captures customer's needs and seamlessly provides options that meet those needs.
- Drive Sales Growth: Proactively looks for opportunities to drive sales growth by identifying new leads.
- Provide Personalized Approach: Provide a personalized approach that shows customers we can help, regardless of their needs.
- Customer Service Experience: Experience providing excellent customer service in a fast-paced way.
- Sales and Engagement Tactics: Experience using relevant sales and customer engagement tactics.
- Education and Skills: Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
- Data Entry Skills: Accurate data entry skills are required.
- Personality and Skills: Outgoing and confident personality. Great public speaking or presentation skills. Self-starter with proof of a strong work ethic and energetic personality.
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