Client Support Specialist
2 weeks ago
Are you eager to join a dynamic team within the HVAC sector? Our esteemed client is in search of a committed and customer-oriented Client Support Specialist to become part of their organization on a direct hire basis. If you possess a passion for delivering exceptional customer service and have experience in the HVAC field, we encourage you to explore this opportunity.
Location: Onsite
Compensation: $24.00-$25.00/hr
Work Schedule:
- Monday to Friday, 9am to 6pm
- Monthly Saturday rotation, 8am to 12pm
**On-call rotation (once a month)**
- Friday, 8am to 12pm
- Saturday, 12pm to 10pm
- Sunday, 7am to 10am
**On-call rotation compensation: Employees automatically receive $150.00 for coverage, regardless of hours worked. Additional pay for any time spent on calls; overtime is compensated at time and a half for hours exceeding 40.
Key Responsibilities:
- Welcome and assist clients in person at our service location.
- Respond to client inquiries via phone, email, and in-person, providing accurate and timely information.
- Schedule and manage service appointments, ensuring efficient service delivery.
- Maintain comprehensive records of client interactions, transactions, feedback, and complaints.
- Address and resolve client complaints and issues, escalating to appropriate team members when necessary.
- Provide product and service information to clients, helping them understand their HVAC options and requirements.
- Process orders, forms, applications, and requests promptly and accurately.
- Assist with billing inquiries and manage payment processing.
Qualifications:
- High school diploma or equivalent; additional education or training in HVAC or customer service is advantageous.
- Demonstrated experience in a customer service role, preferably within the HVAC sector.
- Excellent communication and interpersonal skills, with strong problem-solving abilities and attention to detail.
- Proficient in using computer systems and software, including Microsoft Office and customer service management platforms.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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