Customer Support Specialist I
2 weeks ago
The Customer Support Specialist I plays a crucial role in leveraging their expertise and technical capabilities to address inquiries related to the Bank's offerings efficiently and effectively.
Key Responsibilities:
- Address inquiries and requests from both external and internal customers.
- Guide users through the Bank's consumer and business electronic banking platforms, including mobile banking, remote deposit capture, bill payment, and external transfers.
- Investigate and resolve issues concerning the Bank's products and services.
- Troubleshoot online and mobile banking functionalities for customers.
- Assist with password recovery processes.
- Maintain up-to-date knowledge of information systems and training.
- Handle account maintenance requests and perform various data entry tasks.
- Execute other deposit-related functions as necessary.
- Promote and market new products to existing and potential customers through a relationship-focused approach.
- Support customers in opening online accounts while ensuring fraud prevention measures are in place.
Qualifications:
- 1-2 years of experience in Banking Customer Service, Deposit Operations, Contact Center, or Retail Banking.
- Thorough understanding of the Bank's deposit products and services, along with knowledge of loan and credit card offerings.
- In-depth knowledge of the Bank's electronic services, including consumer and business electronic banking, mobile banking, bill payment, external transfers, and debit card services.
- Practical experience with Cash Management services, including ACH origination and Remote Deposit Capture.
- Familiarity with Bank policies and procedures, including compliance with Federal and State Regulations.
- Preferred experience with MS Office applications and various banking software tools.
About Northern Bank & Trust Company
Northern Bank is a comprehensive financial institution committed to delivering practical and sensible financial solutions to assist our customers in achieving their personal and business aspirations. We offer a wide range of services, from deposit products to loans and payment solutions, working closely with our entrepreneurial clients both locally and nationally. Established in 1960, Northern Bank has grown to manage assets exceeding $3 billion, with numerous locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC and an Equal Housing Lender.
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