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Customer Support Specialist
2 months ago
Fusion Optix is a leading manufacturer and supplier of high-quality LED lighting solutions, serving diverse industries including architecture, design, construction, and original equipment manufacturers (OEMs). We are committed to providing exceptional products and services that meet sustainability standards such as Declare and Red List free. Our dedication to innovation has earned us recognition as one of the most innovative companies in the Americas by Red Herring.
About the Role:
We are seeking a dedicated Customer Support Specialist to join our dynamic team. This role is crucial for ensuring customer satisfaction and fostering strong relationships with our valued clients. You will be the primary point of contact, handling inquiries, processing orders, and providing timely updates on order status.
- Key Responsibilities:
- Provide exceptional customer service through prompt and courteous communication via phone, email, and other channels.
- Accurately process customer orders, ensuring all details are captured correctly in our order management system.
- Collaborate with the sales and operations teams to address customer needs and resolve any issues efficiently.
- Maintain detailed records of all customer interactions and order information.
- Identify opportunities to enhance customer service processes and workflows.
- Contribute to a positive and collaborative team environment.
Qualifications:
- 1-2 years of experience in a customer service or order entry role, preferably within a manufacturing or B2B setting.
- Excellent communication and interpersonal skills with a proven ability to build rapport with customers.
- Strong attention to detail and accuracy in data entry.
- Proficiency in using CRM and order management software.
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
Benefits:
We offer a competitive salary and comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and paid time off.
