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Customer Service and Sales Support Specialist

2 months ago

Woburn, Massachusetts, United States RD Enterprises Full time
Job Overview

RD Enterprises, a leading provider of telecommunications services, is seeking a highly skilled Customer Service and Sales Support Specialist to join our team.

Key Responsibilities:

  • Provide exceptional customer service and support to clients via phone, email, and in-person interactions.
  • Offer product and service information, and resolve technical issues in a timely and professional manner.
  • Develop and maintain a comprehensive knowledge base of our products and services.
  • Document and update customer records based on interactions.
  • Collaborate with internal teams to ensure seamless customer experiences.

Requirements:

  • Previous experience in customer service or sales is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High School diploma or equivalent required.
  • Valid driver's license and ability to work in the U.S.

What We Offer:

  • A comprehensive training program to ensure success in the role.
  • Opportunities for growth and advancement within the company.
  • A dynamic and supportive work environment.