Client Solutions Specialist
2 weeks ago
Position: Client Solutions Specialist
Company: New England Lab
About Us:
For over 25 years, New England Lab has been at the forefront of providing innovative laboratory furniture systems that facilitate significant scientific breakthroughs. Our expertise spans various sectors, including pharmaceutical research, life sciences, and the food and beverage industry. As a reputable full-service specialty sub-contractor, we take pride in our contributions to leading institutions across the Northeast, Mid-Atlantic, and Carolinas.
Role Summary:
As a Client Solutions Specialist, you will play a pivotal role in nurturing and expanding relationships with End Users, Architects, and General Contractors throughout Western Massachusetts and Southern New England. This position involves regular travel within the designated territory to engage with clients and strengthen partnerships.
Key Responsibilities:
- Identify and cultivate relationships to boost sales with end users across targeted facilities.
- Uncover new sales opportunities through established connections, influencing projects prior to bidding.
- Familiarize yourself with key stakeholders at each facility, architectural firm, and general contractor.
- Manage the complete sales cycle from initial meetings to project installation.
- Assess each opportunity by understanding client needs and requirements.
- Collaborate closely with the Estimating team to ensure comprehensive bid details.
- Conduct travel within the territory and operate from various locations as necessary.
- Participate in relevant trade shows and industry events.
- Maintain an organized customer contact database for your territory.
- Stay informed about our product lines, applications, and relevant industries.
- Prepare and deliver compelling sales proposals and presentations.
- Build industry connections by engaging in networking groups.
- Stay updated on industry trends and developments through subscriptions and events.
- Provide detailed project scope reviews for larger undertakings before transitioning to the Estimating department.
Qualifications:
- Minimum of 5 years' experience in capital equipment, scientific equipment, construction sales, or laboratory furniture sales.
- Bachelor's degree in marketing, business administration, or a related field.
- Proven experience in developing relationships with Architects and General Contractors.
- Valid driver's license with a clean driving record (employment contingent on background check).
- Ability to comprehend spatial relationships and design concepts.
- Exceptional multitasking skills with a strong focus on follow-through.
- Excellent negotiation and communication skills.
Community Impact:
New England Lab is committed to excellence in providing laboratory furniture systems and fume hoods across New England, the Mid-Atlantic, and the Carolinas. Our dedicated leadership and talented team members are the foundation of our success. We prioritize outstanding customer service and strive to deliver exceptional results through integrity and professionalism.
Employee Benefits:
We offer significant growth opportunities for driven professionals, along with a competitive compensation package that includes 401K, dental, medical, and vision insurance, pre-tax health and dependent care accounts, paid holidays, and vacation time.
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