Operations Support Specialist

2 weeks ago


Woburn, Massachusetts, United States Tandym Group Full time


We are pleased to announce an entry-level position for an Operations Support Specialist to assist a global organization on a contractual basis.

This role involves a variety of responsibilities aimed at enhancing operational efficiency and ensuring smooth business processes.


Key Responsibilities:
  • Collect and manage all physical correspondence from various locations.
  • Collaborate with mail service providers to guarantee prompt delivery of all packages and mail.
  • Oversee mail management systems and handle all electronic communications.
  • Identify and implement improvements for expedited mail processing.
  • Utilize internal systems for mail processing (such as Crosspoint, Packet Expert, Index Expert, Relay Navigator, etc.).
  • Prepare and send outgoing correspondence, including releases, proof of representation letters, and CD requests as required by different service departments.
  • Support Lien Service Coordinators, Lien Specialists, Allocations Paralegals, Attorneys, and other staff with additional tasks as needed.
  • Assist in organizing celebrations and employee engagement activities on-site.
  • Contribute to various Business Operations tasks as assigned.

Qualifications:
  • Highly detail-oriented, organized, and focused on quality and results.
  • Strong customer service and communication skills, both written and verbal.
  • Proficient technical skills with a solid understanding of Microsoft Office.
  • Able to work independently, self-motivated, and driven.
  • Willingness to thrive in a dynamic, professional, team-oriented environment.
  • Adaptable and flexible in approach.
  • Possess a reliable vehicle for mail collection at external locations multiple times a week.
  • 0-1 years of relevant experience.
  • Preferred educational background includes an Associate's or Bachelor's degree.


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