Operations Support Specialist
2 weeks ago
We are seeking a dedicated Operations Support Specialist for our esteemed client.
Position Title: Operations Support Specialist
Location: Not Specified
Employment Type: Contract
Compensation Range: $12/hr - $17/hr
Role Overview:
- The Operations Support Specialist is chiefly tasked with managing all incoming physical and digital correspondence, ensuring efficient processing through various systems.
- This position is not directly client-facing; however, candidates will collaborate closely with external vendors and internal teams across multiple functions.
- Each Operations Support Specialist is accountable for effective communication, prompt responses, problem resolution, and delivering outstanding service.
- If you excel in a dynamic environment that values individual responsibility within a supportive team framework, we encourage you to consider this opportunity.
Key Responsibilities:
- Collect and process all physical mail from designated locations.
- Coordinate with mail service providers to guarantee timely delivery of all correspondence and packages.
- Oversee mail portals and inboxes, processing all electronic communications.
- Identify and implement efficiencies for expedited mail handling.
- Utilize internal systems (such as Crosspoint, Packet Expert, Index Expert, Relay Navigator, etc.) for mail processing.
- Dispatch outgoing mail, release documents, proof of representation letters, and other requests from various departments.
- Support Lien Service Coordinators, Lien Specialists, Allocations Paralegals, Attorneys, and staff with additional requests as needed.
- Assist in organizing celebrations and employee engagement activities on-site.
- Perform other operational duties as assigned.
Qualifications:
- Detail-oriented, organized, quality-focused, and results-driven.
- Strong customer service and communication skills, both verbal and written.
- Proficient technical skills and familiarity with Microsoft Office.
- Able to work independently, self-motivated, and highly driven.
- Desire to thrive in a fast-paced, professional, team-oriented environment.
- Flexible and adaptable to changing circumstances.
- Possess a reliable vehicle and the capability to collect mail from external locations 2 to 3 times weekly.
- 0-1 years of relevant experience.
- Associate's or bachelor's degree preferred.
Visit our career site to explore all available positions.
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