Guest Services Coordinator

2 weeks ago


New York, New York, United States ClubCorp Full time

Position Overview:

The Guest Services Coordinator plays a crucial role in shaping the initial and final impressions of the club experience for Members by delivering exceptional service through Warm Welcomes, Magic Moments, and Fond Farewells. This position reports directly to the Fitness Director.

Key Responsibilities:

  1. Ensure all Members and Guests check in appropriately while addressing Members by name.
  2. Answer phone calls promptly and courteously, directing inquiries to the relevant departments.
  3. Maintain comprehensive knowledge of club policies, including tennis court reservations, personal training, fitness programs, youth center reservations, group exercise class descriptions, and upcoming events.
  4. Facilitate connections among Members by promoting club activities and fostering community.
  5. Provide personalized services, including towel and water assistance during workouts.
  6. Promote club amenities and programs while upholding a high standard of professionalism and service in accordance with club values.
  7. Execute closing procedures in alignment with established guidelines.
  8. Ensure daily tasks are completed to meet club standards, including maintaining organized workspaces and entry areas.
  9. Assist colleagues, Members, and Guests to ensure seamless service delivery.
  10. Address and resolve Member/Guest complaints promptly, practicing effective service recovery.

Additional Responsibilities:

Due to the dynamic nature of club operations, flexibility in performing various tasks is essential. Employees are expected to assist one another as needed, contributing to a collaborative work environment.

Standards and Conduct:

Adhere to all company policies, operational standards, and procedures. Effective communication skills and attention to detail are essential. Maintain a safe working environment and ensure all equipment is in proper working condition.

Qualifications:

  • Customer service experience is required.
  • A high school diploma, GED, or equivalent is necessary.
  • Certification in CPR, First Aid, and AED is mandatory.


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