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Guest Services Coordinator

2 months ago

New York, New York, United States Restaurant Associates Full time
Job Overview

Restaurant Associates
Position: Guest Services Coordinator
Compensation: $22.00/hr.

Core Responsibilities:

  • Manage all reservations and scheduling for the event space.
  • Conduct daily follow-ups to verify meeting arrangements.
  • Coordinate menu selections for upcoming events in collaboration with clients and the food service manager.
  • Maintain records in the database.
  • Facilitate effective communication with operational departments including Front of House, Back of House, and Audio Visual.
  • Inspect all conference rooms prior to client arrival for Polycom/AV requirements.
  • Ensure Audio Visual equipment is configured according to client specifications.
  • Set up rooms according to client preferences by inputting all details provided.
  • Finalize all planning details with clients and relay information to all operational teams.
  • Provide business center services upon request.
  • Generate end-of-day reports.
  • Input guest names into the security system.
  • Perform additional duties as assigned.

Preferred Qualifications:

  • Proficient in Microsoft Office Suite.
  • Minimum of two years of experience in event planning within the hospitality sector.
  • Proactive approach to anticipate and adapt to changes in business needs.
  • Stay informed about industry trends and share insights with the team.
  • Outstanding customer service skills.
  • Ability to maintain a positive and composed demeanor in a high-pressure environment.

Compass Group is an equal opportunity employer. We are dedicated to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.