Senior Program Manager, Internal Communications for Logistics

1 week ago

Seattle, Washington, United States Amazon Services LLC Full time

Overview
The Shipping & Delivery Support (SDS) division is a premier customer service entity committed to delivering exceptional support for Amazon's growing logistics offerings.

We are in search of a proactive and innovative Senior Program Manager (PM) for Internal Communications to spearhead and enhance the SDS Communications Team on a global scale. This role presents an exciting opportunity for a creative and results-oriented internal communications expert to significantly contribute to our top-tier SDS customer service unit.

The SDS Communications Team is dedicated to engaging employees throughout the SDS organization by providing internal communications that are relevant, clear, timely, and informative.

Key Responsibilities
The ideal candidate will possess the ability to think critically, act tactically, and communicate effectively while demonstrating strong organizational skills.

  • Lead a team of internal communication specialists in support of SDS initiatives worldwide.
  • Develop and produce compelling communication content for various channels.
  • Design and implement strategic communication plans aligned with global SDS initiatives.
  • Build and maintain relationships with key stakeholders across diverse business units.
  • Assist stakeholders in communication planning to ensure timely and appropriate delivery of employee-facing communications.
  • Establish high communication standards and educate contributors on effective writing for specific channels.
  • Drive engagement and interaction across all internal communication platforms as part of our global strategy.
  • Conduct ongoing analysis of communication effectiveness and report on performance metrics.
  • Manage multiple projects and requests while prioritizing focus on strategic objectives.

Benefits
Amazon offers a comprehensive benefits package to support you and your eligible family members, including:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan

If you possess a unique background, experience, and skill set, we encourage you to consider this opportunity.

Qualifications
Basic Requirements:

  • 2+ years of program or project management experience.
  • Experience in program strategy ownership and delivering results to senior leadership.
  • Proficiency in utilizing data and metrics to drive improvements.
  • Bachelor's degree in communications, journalism, public relations, or a related field.

Preferred Qualifications:

  • Exceptional business communication skills.
  • Experience in executive communications.
  • Ability to influence organizations through effective communication strategies.
  • Strong problem-solving skills with a strategic approach.
  • Proven ability to think strategically and implement ideas from conception to evaluation.
  • Graphic design experience is a plus.
  • Bilingual or multilingual capabilities are advantageous.

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