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Logistics Operations Supervisor

2 months ago

Seattle, Washington, United States PGL (Perimeter Global Logistics) Full time
Position Overview

As a key member of our management team, the Operations Manager is responsible for ensuring that we consistently meet or exceed client expectations. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service. The Operations Manager will foster strong relationships with both clients and team members, promoting a collaborative work environment.

Key Responsibilities

1. **Problem Resolution**: Address and resolve issues related to transportation, logistics systems, and customer inquiries effectively.
2. **Cross-Department Collaboration**: Work closely with various departments to align logistics with business processes, including sales, order management, and accounting.
3. **Metrics and Reporting**: Maintain comprehensive metrics, reports, and documentation related to customer service and operational processes.
4. **Guidance and Support**: Provide mentorship and direction to logistics specialists and planners.
5. **Logistics Operations Management**: Oversee inbound and outbound logistics activities, ensuring safety and quality standards are met.
6. **Supply Chain Coordination**: Manage logistical functions throughout the product lifecycle, from acquisition to final disposal.
7. **Supplier Communication**: Engage with suppliers and customers to enhance supply chain efficiency and sustainability.
8. **Performance Monitoring**: Establish and monitor performance metrics to achieve operational objectives.
9. **Regulatory Compliance**: Ensure all logistics activities comply with relevant regulations and legal requirements.
10. **Risk Management**: Assist in developing strategies to mitigate risks and ensure supply continuity during emergencies.

Qualifications

- **Experience**: 5-7 years in logistics or freight forwarding with increasing responsibilities.
- **Education**: Degree or certification related to the logistics industry.

Skills and Knowledge

- **Logistics Knowledge**: Understanding of transportation principles and methods for moving goods efficiently.
- **Customer Service**: Proficient in providing high-quality customer service and support.
- **Management Principles**: Familiarity with strategic planning, resource allocation, and leadership techniques.
- **Technical Skills**: Competence in using logistics software and technology to optimize operations.

Core Competencies

- **Active Listening**: Ability to fully engage with others and understand their needs.
- **Critical Thinking**: Skill in evaluating problems and developing effective solutions.
- **Time Management**: Proficient in managing time effectively for self and others.
- **Communication**: Strong verbal and written communication skills to convey information clearly.

This role is vital to the success of PGL (Perimeter Global Logistics) as we strive to enhance our logistics operations and provide exceptional service to our clients.