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Account Manager, Growth

1 month ago

New York, New York, United States Pendo LLC Full time
Job Description

Pendo is seeking a highly skilled and experienced Account Manager, Growth to join our team. As a key member of our Account Management team, you will be responsible for driving performance in our company's core business strategy by focusing on renewing our relationships with customers and ensuring they have the subscription they need to achieve positive business outcomes.

Key Responsibilities:

  • Develop deep expertise and understanding of Pendo's products, GTM strategy, and standards for pricing and negotiating renewals and expansion.
  • Research customer contracts and purchasing history in order to build timely and accurate quotes for renewals within your book of business.
  • Manage your opportunity pipeline from week to week, providing accurate and timely forecasts to management.
  • Attain quarterly targets for bookings in your book of business, on-time renewals, and overall critical renewal and expansion metrics.
  • Increase penetration in your book of business through existing product portfolio and new offers.
  • Participate in account reviews and planning.
  • Manage the transaction process from quote through PO.
  • Handle billing disputes and questions.
  • Identify when technical guidance might be needed to secure a renewal.
  • Understand customer procurement process.
  • Work cross-functionally to develop renewal and expansion strategy and execution plans.

Requirements:

  • 5+ years experience in an Account Management position or related function (e.g. growth and retention) that includes direct customer interaction.
  • Strong contract negotiation skills with the ability to discuss and close multi-year deals.
  • Excellent executive level communication and presentation skills.
  • Experience territory planning and researching customer value prop.
  • Technology sales experience in a subscription model environment, with a proven track record.
  • Competency with sales pipeline management and CRM tools.
  • Bachelor's degree or equivalent work experience.

About Pendo:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. We are a fast-growing startup, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech. Our culture is passionate, dynamic, and fun. We welcome all people of different backgrounds, experiences, abilities, and perspectives. We are committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to [insert contact information].

Compensation:

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits, and other reward opportunities we provide. The expected OTE salary range for this role in the following locations is:

New York, NY - $140,000 - $170,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.