Strategic Account Growth Specialist
4 weeks ago
At Upfluence, we're seeking a highly skilled Strategic Account Growth Specialist to join our Customer Success department. As an Account Manager, you will play a crucial role in our client base's strategic growth and retention. Your primary responsibility will be to evaluate existing accounts, identify opportunities for upsells and cross-sells, and maintain high levels of customer satisfaction to ensure retention.
Key Responsibilities
- Conduct thorough analyses of customer accounts to identify growth opportunities and areas for improvement.
- Foster strong, lasting relationships with customers by providing consistent, high-quality service and strategic advice.
- Identify opportunities for upsells and cross-sells by understanding customer needs and aligning them with our product offerings.
- Implement retention strategies to maintain and grow the customer base.
- Act as the voice of the customer within the organization, gathering feedback and collaborating with product, marketing, and sales teams to improve the overall customer experience.
What We Offer
- Extensive training in a supportive environment.
- Clear career path and growth potential.
- Comprehensive compensation package.
- Flexible hybrid work model.
- Private medical and dental benefits.
- A diverse and international team.
As a Strategic Account Growth Specialist, you will have the opportunity to work with a rapidly growing global team, distributed between our NYC, Los Angeles, Mexico City, Lyon, and Paris offices. If you're passionate about customer success and retention, and have a proven track record of achieving sales targets, we encourage you to apply for this exciting opportunity.
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