IT Support Co-Op/Intern

2 weeks ago


Cincinnati, Ohio, United States Messer Construction Full time
Company Overview:
Messer Construction Co. is a renowned construction management and general contracting firm recognized for its leadership in intricate commercial building projects. As an employee-owned organization, Messer has established itself as a prominent builder in the healthcare and higher education sectors.

Regional Presence:
Messer operates from eleven regional offices across the Midwest and Southeast, including:

Greenville, South Carolina; Charlotte & Raleigh, North Carolina; Columbus, Cincinnati, & Dayton, Ohio; Louisville and Lexington, Kentucky; Indianapolis, Indiana; and Knoxville & Nashville, Tennessee.

Our employees are integral to the communities they serve, reflecting our dedication to enhancing local environments.

Position Summary:
Messer is in search of an IT Co-op/Intern to support the IT Team with various tasks associated with business initiatives. This role requires a foundational understanding of several technologies, including:
- Microsoft Windows Operating Systems
- Microsoft Office Suite, including SharePoint and O365
- Active Directory
- Citrix and Meraki
- Cisco devices

Key Responsibilities:
- Provide timely responses to technical assistance requests through various channels.
- Gather and assess all pertinent information to address inquiries and requests.
- Prepare hardware for use by personnel, including laptops, PCs, networking equipment, and mobile devices.
- Configure software applications for personnel use.
- Adhere to documented tasks and processes as assigned.
- Explore innovative methods or enhancements to existing tasks and update documentation as necessary.
- Troubleshoot and resolve technical hardware and software issues.
- Maintain records of inquiries, requests, and actions taken.
- Collaborate and communicate with internal departments and project leads.
- Stay informed about system updates and changes.
- Travel to company locations for setup or troubleshooting as required.

Qualifications:
- Excellent oral and written communication skills
- Strong customer service orientation
- Proficient in problem-solving and analytical thinking
- Attention to detail
- Ability to handle stress effectively
- Strong planning and organizational skills
- Capability to lift or move items weighing up to 50lbs

At Messer, we believe in building where we live, and this commitment is evident in our daily operations. By taking charge of your career through professional development and teamwork, you will see the impact you have on both the community and the industry. Since our inception in 1932 and becoming employee-owned in 1990, Messer has been dedicated to building with purpose. We are an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, or gender identity. Messer is committed to fostering a diverse workforce.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity


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