Information Technology Intern

2 weeks ago


Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full time
Position Overview

This is NOT a Co-Op.

Key Responsibilities:

The IT Intern role is designed to support the IT department at Best Point by managing various channels of communication for assistance during business hours; promptly, courteously, and effectively. Each interaction for support requires interns to document, diagnose, and either resolve or escalate the issue to the relevant support team. This process demands strong troubleshooting and decision-making abilities to carry out effectively. Additionally, interns will undertake other responsibilities, such as password resets and comprehensive documentation of solutions and fixes. This internship aims to provide both educational and practical experience.


Support Duties:

  • Delivers technical assistance to users by investigating and addressing inquiries, troubleshooting issues, and ensuring optimal workstation and LAN performance.
  • Offers solutions to clients by identifying problems, researching answers, and guiding clients through corrective measures.
  • Contributes to the creation and maintenance of documentation and other IT-related instructions for clients.
  • Engages in the development of client training and onboarding programs by identifying learning challenges and suggesting instructional language.
  • Enhances system performance by diagnosing issues and proposing modifications.
  • Stays updated on job knowledge by participating in educational opportunities and maintaining professional networks.

Additional Responsibilities:

Other tasks as assigned.

Required Qualifications:

Essential Skills:

  • Customer service orientation
  • Focus on quality
  • Effective verbal communication
  • Problem-solving capabilities
  • Knowledge of LAN
  • Familiarity with operating systems
  • Proficient phone skills
  • PC proficiency
  • System administration experience

Minimum Education and Experience:

  • High school diploma, GED, or equivalent. Currently enrolled in a technology or IT certificate or degree program.
  • Prior experience in information technology or systems administration is preferred.
  • Familiarity with VOIP telephony, Microsoft Office, and mobile applications is advantageous.

Work Environment:

Exposure to a mix of office, educational, and mental health treatment settings. Interaction with children exhibiting behavioral challenges may occur, including exposure to loud environments and distressed children.

Physical Requirements:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While executing the responsibilities of this position: Regularly required to sit, stand, walk, bend, and lift objects weighing up to 20 pounds.

Company Culture:

Best Point Education & Behavioral Health is a leading non-profit organization in Greater Cincinnati, specializing in educational, behavioral, and therapeutic health services, as well as autism services for vulnerable, at-risk youth, their families, and caregivers.

Best Point Education & Behavioral Health is committed to fostering an equal opportunity workplace through actions and words. We lead our community with respect and tolerance, both internally and externally, and we expect our employees to embody this ideal in their daily interactions.

All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.



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