Global Support Specialist

4 weeks ago

Port Washington, New York, United States Global Channel Management Full time

Job Summary:

Global Channel Management is seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding products and services.
  • Escalate complex issues to senior team members or management as needed.
  • Document customer interactions and track call types for quality assurance and performance metrics.
  • Meet or exceed customer service standards and support service levels.
  • Participate in ongoing training and development to improve customer service skills and product knowledge.

Requirements:

  • 1+ year(s) of experience working in customer service, hospitality, or call center environment.
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension skills.
  • A clear team player with strong interpersonal skills.
  • Ability to maintain composure when dealing with difficult customer situations.
  • Excellent time management skills - must be able to prioritize tasks efficiently.
  • Strong PC skills including MS Office; Word and Excel.
  • Ability to navigate information systems and internet.

Preferred Qualifications:

  • Higher education degree.
  • Previous experience using SAP.
  • Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language.
  • Bilingual French.

Working Conditions:

This is a full-time position working 11:00am - 7:15pm, with training provided from 9:00am - 5:00pm for 2 weeks (35 hours a week).

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