Bilingual Customer Support Specialist

3 days ago

Port Washington, New York, United States Global Channel Management Full time
Position Overview:

As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients at Global Channel Management. This position requires proficiency in both French and English, along with a solid background in customer service or related fields.

Key Requirements:
  • Minimum of 1 year of experience in customer service, hospitality, or a call center setting.
  • High school diploma or equivalent.
  • Work hours: 11:00 AM to 7:15 PM, with training from 9:00 AM to 5:00 PM for a duration of 2 weeks (totaling 35 hours per week).
  • Excellent telephone etiquette and the ability to communicate clearly and professionally.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension abilities.
  • A collaborative team player with strong interpersonal skills.
  • Ability to maintain composure in challenging customer interactions.
  • Effective time management skills with the ability to prioritize tasks efficiently.
  • Proficient in PC applications, including MS Office (Word and Excel).
  • Ability to navigate information systems and the internet.

Preferred Qualifications:
  • Higher education degree.
  • Experience with SAP software.
  • Familiarity with the optical industry and a strong understanding of optical products.
  • Bilingual proficiency in French.

Responsibilities:
  • Handle incoming calls and process customer orders.
  • Resolve customer complaints and troubleshoot issues to find the best solutions.
  • Document customer interactions accurately and track call types.
  • Maintain service levels and uphold customer service standards.
  • Follow up with customers regarding inquiries about order status, shipping, and stock availability.
  • Manage inbound calls for up to 90% of your assigned shift.
  • Perform additional duties as required.

Join us in providing outstanding support and solutions to our valued customers.

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