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Customer Service Representative

2 months ago

Port Washington, New York, United States Global Channel Management Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Global Channel Management. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers via phone, email, and other channels
  • Document customer interactions and track call types
  • Maintain high levels of customer satisfaction and support service levels
  • Collaborate with internal teams to resolve complex customer issues
Requirements:
  • 1+ year(s) of experience in customer service, hospitality, or call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks efficiently
  • Strong PC skills, including MS Office and internet navigation

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive compensation package