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Customer Service Representative
2 months ago
About the Role
At Global Channel Management, we are seeking a highly skilled French Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers in French.
Key Responsibilities
- Answer incoming calls and process orders in a timely and efficient manner.
- Resolve customer complaints and troubleshoot issues to determine the best path for resolution.
- Document customer interactions and track call types to ensure high-quality service.
- Maintain support service levels and uphold Customer Service standards.
- Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
- Take inbound phone calls for up to 90% of assigned shift.
Requirements
- 1+ year(s) of experience working in customer service, hospitality, or call center environment.
- High school diploma.
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
- Strong verbal and written communication skills.
- Demonstrated listening and comprehension skills.
- A clear team player with strong interpersonal skills.
- Ability to maintain composure when dealing with difficult customer situations.
- Excellent time management skills, with the ability to prioritize tasks efficiently.
- Strong PC skills, including MS Office; Word and Excel.
- Ability to navigate information systems and software, including SAP.
Preferred Qualifications
- Prior experience in the optical industry.
