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Customer Support Specialist
2 months ago
We are seeking a dynamic customer support specialist to enhance our Delta Faucet team. In this role, you will serve as a vital link between our customers and our products, providing essential information and addressing any challenges they may encounter. The ideal candidate is enthusiastic about assisting customers, demonstrating patience, clarity, and effective communication. Understanding customer feedback is crucial, and your ability to empathize and advocate for their needs will be invaluable. You should possess natural problem-solving skills and be adept at troubleshooting various issues. Our aim is to guarantee that every customer enjoys a premier service experience, responding promptly to inquiries while maintaining high levels of customer satisfaction.
Key Responsibilities:
- Deliver exceptional customer service by accurately addressing inbound calls, email inquiries, and chat messages to provide information about our products and services, process orders for replacements, or gather details regarding complaints.
- Coordinate customer service efforts related to order inquiries, product support, and resolution of issues.
- Identify root causes of problems and develop actionable plans for resolution, collaborating with other departments to enhance customer experiences.
- Exhibit active listening skills, demonstrating empathy and patience in a flexible work environment.
- Gather and assess all pertinent information to validate complaints and identify potential causes of issues, such as incorrect products.
- Review warranty policy terms to determine coverage for specific claims.
- Prepare items for return shipping as necessary.
- Assist with returns and replacements as required.
- Provide technical support to customers and utilize internal resources to find solutions when needed.
- Communicate customer feedback, suggestions for improvement, and constructive criticism to the Customer Support Manager.
- Manage product ratings and reviews on various platforms, addressing customer concerns effectively.
- High School Diploma or equivalent experience.
- Minimum of 1 year of experience in a customer-facing role; experience in plumbing or plumbing fixtures is a plus but not mandatory.
- Ability to grasp the technical aspects of the Delta Faucet product line.
- Proficient in computer skills, including Microsoft Office applications.
- Capability to manage multiple tasks and make informed decisions with minimal supervision, along with proven problem-solving abilities.
- Strong communication skills, both written and verbal.
- Demonstrate a high level of professionalism characterized by sound judgment, initiative, and ethical standards.
Company: Delta Faucet Company
Full-time position available.
Delta Faucet Company is an equal opportunity employer, dedicated to hiring the best candidates based solely on merit. We prohibit discrimination in all employment opportunities based on various protected characteristics.
Delta Faucet Company participates in E-Verify, an electronic system that verifies employment eligibility in the United States.
