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Customer Service Representative

2 months ago

Port Washington, New York, United States Global Channel Management Full time
About the Job

We are seeking a highly skilled Customer Service Representative to join our team at Global Channel Management. As a key member of our Call Center team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities
  • Answer incoming calls and process orders in a timely and efficient manner
  • Resolve customer complaints and troubleshoot issues to determine the best path for resolution
  • Document customer interactions and track call types to ensure high-quality service
  • Maintain support service levels and uphold Customer Service standards
  • Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability
Requirements
  • 1+ year(s) of experience working in customer service, hospitality, or call center environment
  • High school diploma
  • Excellent telephone etiquette and communication skills
  • Strong verbal and written communication skills
  • Demonstrated listening and comprehension skills
  • A clear team player with strong interpersonal skills
  • Ability to maintain composure when dealing with difficult customer situations
  • Excellent time management skills and ability to prioritize tasks efficiently
  • Strong PC skills, including MS Office, Word, and Excel
  • Ability to navigate information systems and internet
Preferred Qualifications
  • Higher education degree
  • Previous experience using SAP
  • Previous experience in the optical industry, full knowledge of optical products, and a strong command of the industry language
  • Bilingual French