Client Support Specialist

2 months ago


Port Washington, New York, United States Global Channel Management Full time
Position Overview:
The Customer Service Representative plays a vital role in delivering exceptional support to our clients. This position requires a minimum of 1 year of experience in customer support, hospitality, or a call center setting.

Key Qualifications:
  • Fluency in French and English
  • Outstanding telephone manners, with the ability to convey information clearly and professionally
  • Excellent verbal and written communication abilities
  • Proven listening skills and comprehension
  • A collaborative team player with strong interpersonal capabilities
  • Ability to remain calm and composed in challenging customer interactions
  • Strong organizational skills with effective time management
  • Proficient in computer applications, including MS Office Suite (Word and Excel)
  • Skilled in navigating information systems and online resources

Responsibilities:
The Customer Service Representative is responsible for handling incoming calls and processing customer orders.

  • Addressing customer complaints and troubleshooting issues to find optimal solutions
  • Accurately documenting customer interactions and categorizing call types
  • Maintaining service levels and adhering to Customer Service standards
  • Following up with customers to address inquiries about order and shipping statuses, as well as stock availability
  • Managing inbound calls for the majority of the assigned shift
  • Executing additional duties as required

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