Client Support Specialist
2 months ago
The Customer Service Representative plays a vital role in delivering exceptional support to our clients. This position requires a minimum of 1 year of experience in customer support, hospitality, or a call center setting.
Key Qualifications:
- Fluency in French and English
- Outstanding telephone manners, with the ability to convey information clearly and professionally
- Excellent verbal and written communication abilities
- Proven listening skills and comprehension
- A collaborative team player with strong interpersonal capabilities
- Ability to remain calm and composed in challenging customer interactions
- Strong organizational skills with effective time management
- Proficient in computer applications, including MS Office Suite (Word and Excel)
- Skilled in navigating information systems and online resources
Responsibilities:
The Customer Service Representative is responsible for handling incoming calls and processing customer orders.
- Addressing customer complaints and troubleshooting issues to find optimal solutions
- Accurately documenting customer interactions and categorizing call types
- Maintaining service levels and adhering to Customer Service standards
- Following up with customers to address inquiries about order and shipping statuses, as well as stock availability
- Managing inbound calls for the majority of the assigned shift
- Executing additional duties as required
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